Payment and Refund Policy
Payment, cancellation and refund rules for the services of this business.
Last updated: 28 October 2026
This policy describes how venuemix handles payments, cancellations and refunds for the services it provides in and around Lincoln. It applies to every order agreed with us by telephone, email or in person.
1. Quotations and confirmation of an order
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@venuemix.info or call 01522 570134; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
2. Payment terms
Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.
3. Refunds and part-completed work
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@venuemix.info and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
4. Complaints and remedies
If you are not satisfied with our work, please describe the problem in writing to hello@venuemix.info within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.
Send us a message
By email: hello@venuemix.info
